Shipping policy

Terms and Conditions of Sale and Delivery

These terms and conditions apply to purchases of goods on:
https://faceplant-shop.myshopify.com/

1. Conclusion of Contract

When you place an order via our website, our system will automatically send you an order confirmation by email. Once you have received the order confirmation, a binding agreement has been concluded.

When your item is dispatched from by us, you will receive an email with further information regarding the expected delivery time and date.

2. Payment

Faceplant accepts the following payment methods:

  • [MasterCard]
  • [Visa]
  • [PayPal]
  • [MobilePay]

The amount for the goods will only be charged to your account when the goods are dispatched. In the case of partial deliveries, only the amount corresponding to the actual delivery will be charged.

[In the case of custom-made items (e.g. tailored suits, rings, etc.), the amount will be charged when production begins.]

3. Delivery

We only offer delivery to addresses within the EU.

Our delivery time is 3–10 days after your order has been received. However, longer delivery times may occur for certain product categories. Orders containing made-to-order items will generally have longer delivery times. 

We offer free delivery on orders over 75€

4. Complaints (Warranty)

As a customer, you have a 2-year warranty under the Danish Sale of Goods Act if the item has a defect.

This means that you are generally entitled to have the product repaired or replaced. If repair is not possible within a reasonable time, you may be entitled to a price reduction or a full refund.

How to File a Complaint

If you wish to make a complaint, please contact our customer service within a reasonable time by email at [email].

We recommend that you contact us as soon as possible after discovering the defect. Complaints made within two months of discovering the defect are always considered timely.

Please include a photo of the product along with a description of the issue.

If your complaint is approved, you will be given the opportunity to return the product. 

5. Complaints Procedure

If you wish to complain about a purchase, please first contact our customer service at [email].

If we are unable to find a solution, you may submit a complaint to the Danish Consumer Complaints Mediation Team.

If no agreement is reached, you can escalate the complaint to the Danish Consumer Complaints Board.

You can read more and submit a complaint here:
https://naevneneshus.dk/start-din-klage/maeglingsteamet-for-forbrugerklager-og-forbrugerklagenaevnet/

You may also use the European Commission’s Online Dispute Resolution (ODR) platform:
http://ec.europa.eu/odr

When submitting a complaint, please provide our email address: [email]